Return Policy

At Numaru, we want to ensure you are satisfied with your purchase. If for any reason you are not satisfied, you can follow our return procedure:

1. Return Period:
   • Customers have the right to return products within 14 days of receipt, without stating a reason.

2. Conditions for Returns:
   • Products must be in their original, undamaged condition.
   • The product must be in its original packaging, including all labels and accessories.

3. Return Procedure:
   • Customers can request a return via their account or via email.
   • After approval, they will receive a return label with instructions for returning the product.
   • For large orders, it may be necessary to contact via email.

4. Shipping Costs:
   • Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly delivered.

5. Refund:
   • After receipt and inspection of the returned product, you will receive your refund within 14 days to the original payment method, provided the product is in good condition.

6. Exclusions:
   • Custom-made products or products specially manufactured for the customer cannot be returned unless there is a manufacturing defect.