Frequently Asked Questions (FAQ)
General Question:
Our furniture combines innovative materials like bamboo with a unique design, resulting in sustainable, high-quality products that fit perfectly in both modern and traditional interiors.
We primarily use bamboo for the frames of our furniture and high-quality foam fillings for the cushions, ensuring both durability and comfort.
Yes, we offer customized furniture. Please contact us at sandrinemoponami@numaru.be for a personalized quote.
Ordering and Payments:
You can easily place an order through our website. Add the desired product to your cart and follow the steps to complete your order.
We accept various payment methods, including credit cards, bank transfers, and online payment platforms such as PayPal.
Yes, your payment information is fully secured through advanced encryption technologies.
Shipping and Delivery:
We ship with AGEDISS and offer free shipping within Belgium. For international deliveries, please contact us to find a tailored solution.
If the product is in stock, the delivery time is approximately two weeks. For out-of-stock items, it takes about 12 weeks.
Shipping is free within Belgium. For international orders, please contact us for cost details.
Yes, for international deliveries, please contact us for a customized solution.
Yes, with our track & trace service, you can follow the status of your order live.
Contact us immediately, and we will replace the product without delay.
Yes, our chairs are mostly pre-assembled. Only the legs need to be attached, which is done during delivery to ensure quality.
Returns and Exchanges:
You have the right to return products within 14 days of receiving them, provided they are in their original condition. Custom-made products cannot be returned unless there is a manufacturing defect.
You can request a return via your account. Once approved, you will receive a return label and instructions. For large orders, please contact us by email.
Warranty and Care:
Yes, we offer a 10-year warranty on the frames and a 15-year warranty on the cushions.
Bamboo requires minimal maintenance. It is recommended to clean it regularly with a soft, damp cloth, avoiding harsh cleaning agents.
Business Customers:
Yes, business customers can sign up on our B2B platform to access special pricing and offers.
Yes, we offer tailored solutions for businesses. Contact us at sandrinemoponami@numaru.be for a personalized quote.
Customer Service:
Send us an email at support@numaru.be, and we will be happy to assist you.
